Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and okaok ("okaok," "we," "us," or "our") governing your access to and use of the okaok website located at https://okaok.app and all associated services, games, features, and content (collectively, the "Platform").

By registering an account, accessing the Platform, or placing any wager, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them. These Terms apply in addition to any game-specific rules, bonus terms, and promotional conditions published on the Platform from time to time, all of which are incorporated herein by reference.

okaok reserves the right to update or modify these Terms at any time. Continued use of the Platform following the publication of revised Terms constitutes your acceptance of the changes. It is your responsibility to review these Terms periodically.

2. Eligibility

To register and use the okaok Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. okaok strictly enforces the minimum age requirement of 21 years in accordance with Philippine law and PAGCOR regulations. Any account found to belong to a person under 21 years of age will be immediately and permanently closed, and any funds in the account will be forfeited.
• You must be a resident of or physically located in a jurisdiction where online gaming is lawful. It is your sole responsibility to ensure that your use of okaok complies with all applicable laws in your jurisdiction.
• You must not be a current employee, contractor, director, officer, or agent of okaok or any of its affiliated companies, or an immediate family member of such a person.
• You must not be subject to any self-exclusion order, whether imposed by okaok or by any regulatory authority.
• You must have full legal capacity to enter into a binding contract under Philippine law.

okaok reserves the right to request documentary proof of eligibility at any time, including a valid Philippine government-issued ID. Failure to provide satisfactory proof within the timeframe specified by okaok may result in account suspension or closure.

3. Account Registration

3.1 Single Account Policy

Each player is permitted to hold only one registered account on the okaok Platform. The creation of multiple accounts by a single individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited and constitutes a material breach of these Terms. okaok reserves the right to close all duplicate accounts and forfeit any associated balances.

3.2 Accurate Information

You must provide accurate, complete, and current information during registration and must update your account details promptly if any information changes. okaok is not liable for any loss arising from your failure to maintain accurate account information.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your okaok login credentials, including your username, password, and any one-time passwords (OTPs) sent to your registered mobile number. You must not share your credentials with any third party. okaok will never ask for your password via email, SMS, or live chat. You must notify okaok immediately if you suspect unauthorized access to your account.

3.4 Know Your Customer (KYC)

okaok is required to verify the identity of all players in compliance with applicable anti-money laundering (AML) regulations and PAGCOR requirements. You agree to submit valid identification documents when requested. Accepted Philippine IDs include a passport, driver's license, SSS/GSIS card, PhilHealth ID, Postal ID, and the Philippine National ID (PhilSys). Accounts that fail KYC verification may be restricted or closed.

4. Deposits & Withdrawals

4.1 Deposits

okaok accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, and other payment methods listed on the Platform. All deposits must be made from payment accounts registered in your own name. Third-party deposits are strictly prohibited. Minimum and maximum deposit limits apply and are displayed at the time of transaction.

4.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to verification requirements. okaok targets GCash and PayMaya withdrawals within 15 minutes of approval; bank transfer withdrawals are processed within one business day. okaok reserves the right to conduct additional verification checks before processing any withdrawal.

4.3 Currency

All transactions on the okaok Platform are conducted in Philippine Peso (PHP / ₱). okaok is not responsible for any currency conversion fees charged by your bank or payment provider.

4.4 Anti-Money Laundering

okaok maintains strict AML policies. Deposits must not originate from illegal sources. okaok reserves the right to report suspicious transactions to the appropriate Philippine authorities in accordance with Republic Act No. 9160 (Anti-Money Laundering Act) and its amendments.

5. Bonuses & Promotions

okaok offers various bonuses and promotions to eligible players. All bonuses are subject to specific terms and conditions, including wagering requirements, minimum odds, game restrictions, and expiry periods, which are published on the relevant promotion page. General bonus rules include:

• Bonuses are credited to a separate bonus wallet and must meet wagering requirements before any associated winnings can be withdrawn.
• Only one bonus may be active at a time unless otherwise stated.
• okaok reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Bonuses obtained through fraudulent means, including the use of multiple accounts or collusion, will be forfeited and the account may be closed.
• Welcome bonuses are available to new players only and are limited to one per household, IP address, and payment method.

6. Gameplay Rules

All games on the okaok Platform are governed by individual game rules published within each game interface. In the event of a conflict between these Terms and specific game rules, the specific game rules shall prevail with respect to that game. General gameplay rules include:

• All game outcomes are determined by certified random number generator (RNG) systems or, in the case of live dealer games, by physical game equipment operated by trained dealers under real-time monitoring.
• okaok's decision on the outcome of any game is final and binding.
• In the event of a technical malfunction during a game round, okaok reserves the right to void the affected round and return stakes to the player's account.
• Bets placed after a game round has closed will be void. okaok is not responsible for bets placed due to connectivity issues on the player's end.
• Published Return to Player (RTP) percentages are theoretical long-term averages and do not guarantee individual session outcomes.

7. Prohibited Conduct

The following conduct is strictly prohibited on the okaok Platform and may result in immediate account suspension, permanent closure, forfeiture of balances, and referral to law enforcement authorities:

• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform or gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Exploiting software bugs, errors, or vulnerabilities. Any winnings obtained through exploitation of a technical error are void.
• Engaging in any form of fraud, including chargebacks, identity theft, or use of stolen payment credentials.
• Attempting to launder money or use the Platform for any illegal financial activity.
• Harassing, threatening, or abusing okaok staff or other players.
• Registering or using an account on behalf of another person without their explicit consent.

8. Intellectual Property

All content on the okaok Platform — including but not limited to the okaok name, logo, trademarks, game graphics, software, text, images, audio, and video — is the exclusive property of okaok or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the Platform without okaok's prior written consent.

9. Privacy & Data Protection

okaok collects, processes, and stores your personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. okaok complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Your personal data will not be sold to third parties. For full details on how okaok handles your data, please review the Privacy Policy.

10. Responsible Gaming

okaok is committed to promoting responsible gaming. We provide the following tools to help players maintain control over their gaming activity:

• Deposit Limits: Set daily, weekly, or monthly deposit caps from your account settings. Limits take effect immediately and can only be lowered without a cooling-off period.
• Session Time Reminders: Configure alerts to notify you after a set period of continuous play.
• Self-Exclusion: Suspend your account for a defined period (1 week, 1 month, 6 months) or permanently. Self-exclusion takes effect immediately and cannot be reversed during the chosen period.
• Reality Checks: Periodic on-screen notifications displaying your session duration and net gaming activity.

okaok strictly enforces the 21+ age requirement. If you believe you or someone you know may have a gambling problem, we encourage you to seek assistance. okaok supports responsible gaming initiatives aligned with PAGCOR guidelines. Please also review our dedicated Responsible Gaming page for additional resources and guidance.

11. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, okaok shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill, even if okaok has been advised of the possibility of such damages.

okaok's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your okaok account in the 30 days preceding the event giving rise to the claim.

okaok does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. You access and use the Platform at your own risk.

12. Termination & Account Closure

You may close your okaok account at any time by contacting customer support. Upon closure, any remaining real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements.

okaok reserves the right to suspend or permanently close your account at any time, with or without notice, if you breach these Terms, if okaok suspects fraudulent activity, or if required to do so by applicable law or regulatory authority. In the event of closure due to a breach, okaok may forfeit any balance in your account.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms or your use of the okaok Platform shall first be submitted to okaok's customer support team for resolution. If the dispute cannot be resolved informally within 30 days, it shall be referred to the appropriate courts or regulatory bodies in the Philippines having jurisdiction over the matter.

14. Amendments to These Terms

okaok reserves the right to amend, update, or replace these Terms at any time. When material changes are made, okaok will notify registered players via email or an on-screen notification upon next login. The revised Terms will display an updated "Last Updated" date at the top of this page. Your continued use of the okaok Platform after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree with any amendment, you must cease using the Platform and may request account closure by contacting customer support.

15. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the okaok support team. Our Filipino-speaking agents are available 24/7 via live chat on the Platform. You may also reach us by email at the address below — please note this is a plain-text address and is not a clickable link:

Email: [email protected]

okaok aims to respond to all written enquiries within two (2) business days. For urgent account matters, live chat is the fastest way to reach our support team.